Refund policy

Returns

You may request a return within 15 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• In resalable condition

Non-Returnable Items

We generally cannot accept returns for:

• Used products
• Products damaged through misuse or improper handling
• Items missing their original packaging
• Personalized or custom-made products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging

We'll review the issue and, where appropriate, arrange a replacement or refund.

Refunds

Once a return is approved and inspected, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping costs are generally non-refundable unless the issue was caused by an error on our part.

Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been processed or shipped, it may no longer be possible to cancel it.